Program: Contact Center Basics

Get new agents up to speed quickly. Agents will learn about the main operational functions of a contact center; from the importance of schedule adherence, to performance measures, to providing the best service possible. Agents will also gain an insight into their role and how their individual contribution can impact daily call center operations.


1 course 1 h 20 min

Contact Center Basics includes the following courses:

The Contact Center Basics program is designed by call center experts to provide a practical and engaging learning experience. Start today.