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Program: Contact Center Basics

Get staff up to speed quickly. Trainees will learn about the core operational functions of a contact center. Describing aspects such as the importance of schedule adherence, performance measures, and providing the best service possible, trainees will gain an insight into what contributes to, and influences contact center operations.

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Contact Center Basics includes the following courses:

Mastery Certification: Contact Center Basics

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

17 questions 17 min

Mastery Certification: Contact Center Basics

The Contact Center Basics program is designed by call center experts to provide a practical and engaging learning experience. Start today.