WFM - Introduction
WFM - Introduction

WFM - Introduction

WFM - Forecasting
WFM - Forecasting

WFM - Forecasting

WFM - Scheduling
WFM - Scheduling

WFM - Scheduling

WFM - Intraday Management
WFM - Intraday Management

WFM - Intraday Management

WFM - Skill Based Routing
WFM - Skill Based Routing

WFM - Skill Based Routing

WFM - Communications for WFM Professionals
WFM - Communications for WFM Professionals

WFM - Communications for WFM Professionals

WFM - Introduction
WFM - Forecasting
WFM - Scheduling
WFM - Intraday Management
WFM - Skill Based Routing
WFM - Communications for WFM Professionals

Call Center Staffing

  • The most comprehensive e-learning for workforce management on the market
  • Covers the entire WFM cycle, and includes a course on skill-based routing and communication skills
  • Created by a team of industry veterans and e-learning professionals

Description

Workforce management in a contact center is a science of its own. This bundle combines our best-selling e-learnings for workforce managers into one affordable package. It provides a solid introduction to the topic, covers the specialized knowledge needed for each step of the workforce management process, teaches soft skills that will boost the performance of any workforce manager, and contains a course with best practices for designing a skill-based routing system. It's a must for any workforce manager or analyst wanting to take their workforce management skills to the next level.

Who should take this?

  • Aspiring workforce managers
  • Workforce managers aiming to deepen their knowledge of the complete WFM cycle

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 13 h
  • The program's content will remain available for the 6 months, even after completion

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Pricing options for Call Center Staffing

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Call Center Staffing below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$849.00 per seat
 
5 - 14
$721.65 per seat
15% off
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15 - 29
$594.30 per seat
30% off
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30 - 59
$509.40 per seat
40% off
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60 - 99
$424.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Call Center Staffing bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.