First Class Phone Skills
First Class Phone Skills

First Class Phone Skills

Managing Challenging Callers
Managing Challenging Callers

Managing Challenging Callers

Email Essentials
Email Essentials

Email Essentials

First Class Phone Skills
Managing Challenging Callers
Email Essentials

Call & Email Essentials

  • Become an expert in handling phone and email support
  • Contains proven techniques and industry best practices
  • Created by a team of industry veterans and e-learning professionals

Description

The most common combination of channels for agents to handle is phone and email. This bundle puts together the very best of online training for both verbal and written contact center communications. It includes 3 programs that build the foundation for stellar service over the phone and professionally written emails.

Who should take this?

  • Agents that handle both phone and email service
  • Supervisors that manage phone & email agents

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 6 h 30 min
  • The program's content will remain available for the 6 months, even after completion

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Pricing options for Call & Email Essentials

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Call & Email Essentials below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$99.00 per seat
 
5 - 14
$84.15 per seat
15% off
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15 - 29
$69.30 per seat
30% off
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30 - 59
$59.40 per seat
40% off
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60 - 99
$49.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Call & Email Essentials bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.