Engage learners and improve performance with our interactive e-learning training.
Contact Center Basics
This program provides an essential overview of contact centers and supplies the key information that all staff should know.
The Power of One
Introduce agents to the importance of their role in building lasting customer relationships and enhancing the company brand.
First Class Phone Skills
A positive outcome on every call is essential. Boost agent performance with best practice customer call guidelines and vocal techniques.
Managing Challenging Callers
Transform a challenging caller into a positive customer through early recognition and established call handling techniques.
The four basic stages of a sales call - engaging the customer, basic customer needs, beneficial solutions and next steps.
Streamline your contact center’s email communications with well written and properly structured emails.
Digital Customer Service
Enhance your social media dominance and customer experiences with established best practices for providing service online.
Introduction to Workforce Management
Introductory knowledge for aspiring workforce managers: challenges, process steps, WFM organization & interest groups.
WFM - Intraday Management
Identify deviations from the plan as early as possible and adjust accordingly.
WFM - Skill Based Routing
Learn common skill based routing best practices and the benefits of using this technique.
WFM - Communications for WFM Professionals
Interacting effectively with agents, supervisors, and management.
Ensure the quality of every single customer interaction. Master effective Quality Monitoring skills and techniques.
Our e-learning programs are designed by call center experts to provide a practical and engaging learning experience. Start today.