Engage learners and improve performance with our interactive e-learning training.
Discover powerful and effective vocal techniques for improved agent communication skills.
Contact Center Basics
The essential introduction to the dynamic world of contact centers, including key operations, staffing, and more.
The four basic stages of a sales call - engaging the customer, basic customer needs, beneficial solutions and next steps.
Streamline your contact center’s email communications with well written and properly structured emails.
Digital Customer Service
Enhance your social media dominance and customer experiences with established best practices for providing service online.
Introduction to WFM
Fundamental knowledge and skills in the area of workforce management.
WFM - Forecasting
Gather and analyze data in order to acurately forecast call volume.
WFM - Scheduling
Calculate staff requirements and create tailor-made work schedules.
WFM - Intraday Management
Identify deviations from the plan as early as possible and adjust accordingly.
WFM - Skill Based Routing
Learn common skill based routing best practices and the benefits of using this technique.
Learn how to monitor and coach staff performance, diagnose performance problems, and more.
Our e-learning programs are designed by call center experts to provide a practical and engaging learning experience. Start today.