Give your e-learning a boost with professional services from The Call Center School. Since 2001, we’ve certified 30,000+ professionals from over 4,000 contact centers around the world. Let us help you create engaging resources to empower your employees.
Our team has learning and development down to a science. Our services will speed up your timeline and help you make an impact. Let's enhance your team’s skills to amplify your mission.
We are contact center e-learning experts. We know what works for contact center employees of all levels from frontline agents to WFM managers. Let us help you achieve your education goals.
Our certifications are industry recognized. The quality of our courses have resulted in employee advancement across many industries. Our expertise will ensure your team’s success.
Our team will adhere to your confidentiality and security needs. As a company, we take data security and compliance very seriously. We will build a plan you can trust.
You give us your PowerPoints, PDFs, and static training materials. We will convert them into interactive e-learning (using a variety of media such as video). Transform your presentations into engaging, dynamic resources that enhance your learning goals.
Our courses and certifications are industry-recognized. If you have a need, we can white-label and modify our materials to fit your curriculum. We can alter it to fit your branding, business, or mission.
Need help structuring or showcasing your resources digitally? Want to know the best practices for a customer service topic? Our team of subject matter experts and instructional designers is available to advise you.
If you decide to take your existing training online with us, here’s what you can expect:
Together with you, we decide on which goals and outcomes you want to achieve with your e-learning course. If needed, our team conducts a training need analysis (TNA) and will set learning objectives with you. We will work with you to divide and organize your content into a course structure that will meet your goals.
With your course structure, our content team will determine how to simplify your materials into learning modules with aims and objectives that contribute to your larger goal. The team will start working on the modules. If needed, storyboards and scripts will be written.
After preparing your e-learning modules, we start producing the graphical assets and videos for your project. We also request voice-over audio work from our preferred artists.
When all assets are finalized, we begin the process of producing SCORM files. These may be added to The Call Center School’s learning management system or to your own LMS. We’ll work with you to ensure secure delivery of your e-learning to your preferred platform.
Ready to get started? Reach out to us, so we can learn about your e-learning needs.