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Courses
Our Customers

Course Library

Contact Center Basics
Remote Work for Contact Center Employees
The Power of One
Navigating a Customer Call
Power Phrasing
Vocal Makeover
Types of Challenging Callers
Handling Hostility
Email Essentials
Live Chat Essentials
Introduction to Social Customer Service
Handling Digital Customers
Selling Through Service
Anatomy of a Sales Call
Managing Remote Contact Center Teams
Call Center Supervision Essentials
The Art of Coaching
Sales Coaching for Supervisors
Successful Leadership - Team Motivation
Successful Leadership - Retention of Team Members
Successful Leadership - Team Structure and Communication
Meet Performance Goals
Call Center Time Management
Overview of a Quality Assurance Program
QA - Quality Monitoring Scorecard
QA - Quality Monitoring
QA - Calibration
QA - Performance Coaching
WFM - Introduction
WFM Forecast - Data Collection and Analysis
WFM Forecast - Predict Workload
WFM Scheduling - Calculating Staff
WFM Scheduling - Scheduling Shifts
WFM - Intraday Management
WFM - Expert Communication Skills
WFM - Skills-Based Routing

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Learning Management System Basics

330 N. Wabash, 23rd Floor
Chicago, IL 60611
United States

The Call Center School - A brand of the Peopleware Group