WFM - Introduction
WFM - Introduction

WFM - Introduction

WFM - Forecasting
WFM - Forecasting

WFM - Forecasting

WFM - Scheduling
WFM - Scheduling

WFM - Scheduling

WFM - Intraday Management
WFM - Intraday Management

WFM - Intraday Management

WFM - Introduction
WFM - Forecasting
WFM - Scheduling
WFM - Intraday Management

Staffing Essentials

  • Acquire the foundational knowledge about the core steps of workforce management in a contact center
  • Covers the entire WFM cycle, from forecasting to intra-day management
  • Created by a team of industry veterans and e-learning professionals

Description

The process of workforce management can be divided in three steps; (1) forecasting the workload, (2) creating optimal schedules, and (3) managing intraday deviations. This bundle combines our best-selling e-learnings for these three steps of the process. It provides a solid introduction into the topic, covers the specialized knowledge needed to accurately forecast call volume and workload, explains how to create the most optimal schedule, and how to professionally manage intraday deviations from the schedule.

Who should take this?

  • Aspiring workforce managers
  • Workforce managers aiming to deepen their knowledge of the complete WFM cycle

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included course, learners have 6 months from starting the course
  • Average time investment: 10 h 45 min
  • The course's content will remain available for the 6 months, even after completion

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Pricing options for Staffing Essentials

We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for Staffing Essentials below. If you apply for bulk pricing, please contact us to place your order.

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Thank you for your interest in a subscription!

We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.

To purchase right now, please find our current pay-per-seat pricing below.

1 - 4
$769.00 per user
 
5 - 14
$653.65 per user
15% off
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15 - 29
$538.30 per user
30% off
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30 - 59
$461.40 per user
40% off
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60 - 99
$384.50 per user
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Staffing Essentials bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.