Call Center Supervision Essentials
Call Center Supervision Essentials

Call Center Supervision Essentials

The Art of Coaching
The Art of Coaching

The Art of Coaching

Successful Team Leadership
Successful Team Leadership

Successful Team Leadership

Meet Performance Goals
Meet Performance Goals

Meet Performance Goals

Call Center Time Management
Call Center Time Management

Call Center Time Management

WFM - Introduction
WFM - Introduction

WFM - Introduction

Call Center Supervision Essentials
The Art of Coaching
Successful Team Leadership
Meet Performance Goals
Call Center Time Management
WFM - Introduction

Call Center Supervision

  • Sets your supervisors up for success
  • Covers essential topics like performance measurement, coaching, improving motivation and staff retention
  • Includes an introduction to workforce management for supervisors
  • Excellent for both onboarding and ongoing training
  • Created by a team of industry veterans and e-learning professionals

Description

Contact center supervisors need a broad skillset to make their team successful. This self-paced e-learning teaches the fundamental skills every supervisor needs. Essential topics like performance measurement, coaching, increasing morale, retaining call center staff, and tracking KPIs are covered. This bundle is designed to lay the fundamental groundwork for supervision success. Both new and experienced supervisors can benefit greatly from this comprehensive bundle of courses.

Who should take this?

  • Anyone that manages and supports frontline staff in a contact center
  • Supervisors, team leaders, team managers, coaches, and call center managers

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included course, learners have 6 months from starting the course
  • Average time investment: 15 hours
  • The course's content will remain available for the 6 months, even after completion

Not sure if this bundle is right for you?

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Pricing options for Call Center Supervision

We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for Call Center Supervision below. If you apply for bulk pricing, please contact us to place your order.

Who do you want training for?

For how many learners?

What is your preferred purchasing option?

Thank you for your interest in a subscription!

We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.

To purchase right now, please find our current pay-per-seat pricing below.

1 - 4
$529.00 per user
 
5 - 14
$449.65 per user
15% off
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15 - 29
$370.30 per user
30% off
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30 - 59
$317.40 per user
40% off
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60 - 99
$264.50 per user
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Call Center Supervision bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.