WFM - Introduction
WFM - Introduction

WFM - Introduction

WFM - Forecasting
WFM - Forecasting

WFM - Forecasting

WFM - Scheduling
WFM - Scheduling

WFM - Scheduling

WFM - Intraday Management
WFM - Intraday Management

WFM - Intraday Management

WFM - Expert Communication Skills
WFM - Expert Communication Skills

WFM - Expert Communication Skills

WFM - Skill Based Routing
WFM - Skill Based Routing

WFM - Skill Based Routing

WFM - Introduction
WFM - Forecasting
WFM - Scheduling
WFM - Intraday Management
WFM - Expert Communication Skills
WFM - Skill Based Routing

Call Center Staffing

  • The most comprehensive e-learning for workforce management on the market
  • Covers the entire WFM cycle, and includes a course on skill-based routing and communication skills
  • Created by a team of industry veterans and e-learning professionals

Description

Workforce management in a contact center is a science of its own. This bundle combines our best-selling e-learnings for workforce managers into one affordable package. It provides a solid introduction to the topic, covers the specialized knowledge needed for each step of the workforce management process, teaches soft skills that will boost the performance of any workforce manager, and contains a course with best practices for designing a skill-based routing system. It's a must for any workforce manager or analyst wanting to take their workforce management skills to the next level.

Who should take this?

  • Aspiring workforce managers
  • Workforce managers aiming to deepen their knowledge of the complete WFM cycle

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included course, learners have 6 months from starting the course
  • Average time investment: 12 h
  • The course's content will remain available for the 6 months, even after completion

Pricing options for Call Center Staffing

We offer bulk discounts for orders valued at $10k or higher. To take advantage of bulk pricing, please request a quote or contact us for more information.

Who do you want training for?

For how many learners?

What is your preferred purchasing option?

Thank you for your interest in a subscription!

We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.

To purchase right now, please find our current pay-per-seat pricing below.

The Call Center Staffing bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.