The best thing about this program was the real, practical solutions it offered.  So often, training seminars give advice and instruction but never show “what right looks like” – this was not the case with “First Class Phone Manners.” Not only will I recommend this program to my colleagues, but we will shortly be delivering a version of it to our CSRs.  Thanks again!

Eva Levine, National Geographic School Publishing

This program brought to light the importance of our voice and how we use it when taking care of our customers via telephone.  It is so important to remember that how we say something is as important as what we say.

Debbie Lambert, Hilton Grand Vacations

The best thing about this program was the real, practical solutions it offered.  So often, training seminars give advice and instruction but never show “what right looks like” – this was not the case with “First Class Phone Manners.” Not only will I recommend this program to my colleagues, but we will shortly be delivering a version of it to our CSRs.  Thanks again!

Eva Levine, National Geographic School Publishing

I really liked the breakdown of calculations for call center metrics.  We all gained a higher level of understanding and will use this information to help the team members understand their true impact on the business.  I have already advised management that this course would be beneficial to all supervisors who lead teams.

Lanell Mack, Cox Communications

Content was very complete, interesting, and highly applicable to our environment.  The information was well organized and would be very useful as a learning tool for somebody who has not had this type of training, as well as a review for supervisors who’ve had training in the past.  I would definitely recommend this program.

Marilyn Johnson, Sabre

I really liked the fact that the program is geared to information needed solely for a call center.  I have been to other seminars that were helpful, but still left out the specifics that were needed for call center situations.  I would highly recommend the program to anyone that needs to find better ways of making their call center a better one.  It was very refreshing and helpful!

Brenda Clayton, Wood & Huston Bank