One of the toughest challenges facing call centers is always the ability to match up the available workforce to the peaks and valleys of call workload. Another challenge is retaining a call center workforce over the long-term. Many call centers today are finding that a remote staffing arrangement where some or all of the call center agents work from home is an effective solution to both these problems, in addition to reducing office space. In this seminar, you’ll learn to build a business case for telecommuting workers, including a look at all the advantages and disadvantages of remote staffing, along with the cost implications. You’ll get a checklist of the ten components in setting up a successful telecommuting program and hear five case studies of companies that have successful work-at-home solutions.
Seminar attendees will learn to:
- Identify situations where telecommuting is a viable alternative.
- Outline the advantages and disadvantages of remote staffing, from both a staff and company perspective.
- Identify the cost components of setting up this arrangement and calculate potential savings.
- Outline the operational components of implementing a remote solution.
- Identify what to do and not to do in setting up remote agents from companies who do it successfully.
Price: $150 (Single-user, 30-day license)
