Survey Data Analysis (Web Seminar):

This 90-minute web seminar outlines the steps of proper data analysis to make the most of survey results, including a review of statistical approaches to analyze trends.

2012 Dates Coming Soon!

Survey Data Analysis:

Once the survey questionnaire has been administered, you now have a data set that hopefully will answer your research needs. To uncover this information successfully, you will need to perform proper statistical data analysis. This class will address the basic statistics that you will perform on most any data set. The basic concepts of data analysis will be covered, along with how to perform most functions using Excel®.
Seminar attendees will learn to:
• Define the necessary data cleansing before analysis begins.
• Outline the type of statistics appropriate for each question format and data type.
• Define and calculate basic statistics run on any survey data set (mean, mode, median, standard deviation, confidence intervals and frequency distributions).
Price: $300

An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.

This is the seventh seminar in the Customer Surveying 8-part program. Seminars may be purchased separately for $300 each or the 8-part bundle for $2,000.

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122