Selling isn’t just for sales reps anymore. As more call centers move toward up-selling and cross-selling, yesterday’s customer service agent needs to be today’s well-rounded service and sales representative with the knowledge and skills to develop and close sales and ensure a quality experience for each customer.

This session will provide the basics of how to make the most of inbound sales opportunities, both in pure sales and service/sales environments. You’ll gain new perspectives on how upselling can benefit the customer and create a mindset on how to maximize the customer relationship as well as the company’s bottom line.