Sales Coaching for Supervisors: Techniques for Maximizing Sales (Web Seminar):

This 90-minute seminar outlines the essential steps and techniques for coaching in a telephone sales center. Learn how to coach to refine call behaviors that make the most of sales opportunities on every call.

Dates: March 22, July 26, November 15

Most sales training programs have a very short-term effect on performance because new skills and capabilities are not consistently applied and reinforced. Training for frontline staff should ideally be accompanied by ongoing sales coaching in order to achieve consistent sales results. However, while many call center supervisors are equipped to coach a basic customer service call, they’re missing some skills for coaching and fine-tuning sales behaviors on a call. This seminar will provide the needed skills and techniques to help supervisors guide and direct behaviors to maximize sales success.

Seminar attendees will learn to:

-Define sales goals and desirable call behaviors.
-Identify motivation factors and factors in getting agent buy-in for the sales process.
-Describe ways to establish and support a selling mindset for calls.
-Identify gaps in all four stages of a sales call and ways to direct change.
-Describe strategies for reinforcing successful sales behaviors.

Price: $300

An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.
07/26/2012 10:00 AM
11/15/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122