Most sales training programs have a very short-term effect on performance because new skills and capabilities are not consistently applied and reinforced. Training for frontline staff should ideally be accompanied by ongoing sales coaching in order to achieve consistent sales results. However, while many call center supervisors are equipped to coach a basic customer service call, they’re missing some skills for coaching and fine-tuning sales behaviors on a call. This seminar will provide the needed skills and techniques to help supervisors guide and direct behaviors to maximize sales success.
Seminar attendees will learn to:
-Define sales goals and desirable call behaviors.
-Identify motivation factors and factors in getting agent buy-in for the sales process.
-Describe ways to establish and support a selling mindset for calls.
-Identify gaps in all four stages of a sales call and ways to direct change.
-Describe strategies for reinforcing successful sales behaviors.
Price: $150 (Single-user, 30-day license)
