Power Phrasing is a popular book for call center frontline staff. It is designed to help staff make the best word choices for all types of customer conversations.

Whether it's opening a call, responding to voice mail, transferring callers or placing them on hold, relaying bad news, or handling a difficult call, this book can help staff find just the right words.

Readers will learn about all types of communications mistakes and how to replace them with the best possible words and phrases to maximize customer conversations.

Chapters in Power Phrasing include:

- Off to the Right Start
- Hold and Transfer
- Voice Mail Best Practices
- Words to Avoid
- Saying Positively No
- Inviting Instructions
- Taming Talkative Callers
- Making the Most of Complaints
- Tyrant Turnaround
- And more . . . .

Pricing: $6.95 per book
(plus tax and 12% shipping/handling in U.S.)

Buy multiple copies and save!
20 - 49 books @ $6.45 each
50 - 99 books @ $5.95 each
100 - 149 books @ $5.45 each
150 - 199 books @ $4.95 each
200+ books @ $4.45 each

Shipping is via US Postal Service first-class mail with delivery expected within 5-10 business days.

Please call us at 615-812-8400 if you require expedited or overnight shipping.

For International shipments, all of our books are offered on Amazon.com.