Ever wish you had a crystal ball and could predict how those candidates you’re interviewing would really perform on the job and how long they’d stay with you? We’re not passing out crystal balls in this session, but we can promise some tips and guidelines for creating a more effective hiring process.
You’ll hear proven strategies for creating an effective recruiting pool and then learn how to “skim the cream” to select the individuals who will be both effective on the job as well as happy on the phones for long-term retention. This session will also provide an overview of the latest screening and assessment tools and legal guidelines to follow in the interview process.
Module 1 - Defining the Job and Workforce
Module 2 - Screening, Testing, and Interviewing
Module 3 - Hiring Best Practices
Seminar attendees will learn to:
- Perform a job task analysis to define candidate requirements.
- Identify traditional and creative ways to attract a large, qualified base of recruits.
- Design an effective set of interview questions.
- Identify the hidden factors that lead to initial staff turnover.
- Describe ways to paint a realistic picture of the call center environment and daily work.
Price: $150 (Single-user, 30-day license)
