Thinking about recommending a new technology or service for your call center? How do you ensure that the ACD upgrade or outsourcing service is really needed in the first place, and how do you go about convincing senior management to budget the dollars?
This session provides an overview of the business case development process that will help you objectively review the pros and cons of the project, develop a thorough financial analysis of the situation, and reach a sound, defensible decision.
You’ll also learn the recommended steps of project management to ensure that your project is completed successfully and meets its objectives.
Students will learn to:
- Outline the reasons to create a business case and Identify who should be involved in the process.
- Apply the 14 steps of developing business cases and managing projects.
- Describe what a SWOT analysis is and how to use one in developing a business case.
- Identify the reasons most business cases fail and what can you do to prevent them.
- Outline the steps of project management that should be employed to ensure project success.
Price: $150 (Single-user, 30-day license)
