Forecasting Fundamentals: Proven Practices for Predicting Call Workload (web seminar):

This 90-minute web seminar outlines the most common forecasting approaches used by call centers, and outlines the forecasting steps for developing a monthly, daily, and half-hourly forecast. Students will learn how to apply time-series analysis to create a future forecast using historical data.

Dates: January 20, May 18, September 21

While forecasting approaches range from simple gut feel to complex mathematical modeling, there are several that every call center manager should know about. This session reviews the most popular techniques used for forecasting and the advantages and risks of each.

Attendees will learn about the step-by-step approach used by most call centers called time-series analysis, including a case study and an exercise to complete after the class.
Students will learn to:

- Outline the different approaches used by call centers today and which is most widely used.
- Outline the step-by-step process of time-series analysis.
- Calculate trend rates, seasonal patterns, and day-of-week/time-of-day factors.
- Identify some popular forecasting shortcuts and when to use them.

Price: $300

An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
09/21/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122