Advanced Forecasting Techniques: Fine-Tuning Workload Predictions (web seminar):

This 90-minute web seminar supports workforce planners in developing advanced call forecasting skills. Students will learn how to measure forecast accuracy, outline different forecasting techniques and approaches that can fine-tune call center workload predictions, and apply techniques such as using correlation coefficients in the forecasting process.

Dates: Februrary 24, June 22, October 26

Without an accurate forecast of workload and staff requirements, the scheduling process will be inefficient. This session will explore various approaches to help fine-tune your tactical call forecasting process.

Whether you’re forecasting by spreadsheets or with workforce management software, you’ll learn how to improve the accuracy of your daily and half-hourly forecasts through techniques like regression analysis and use of correlation coefficients.
Students will learn to:

- Calculate forecast accuracy by various methods.
- Outline additional components of time series analysis beyond trend and seasonality.
- Identify predictable cycles in call center workload.
- Apply correlation coefficient techniques to fine-tune forecasts.

Price: $300

An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
06/22/2012 10:00 AM
10/26/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122