Motivation Marvels: 100 Ways to Improve Motivation and Morale (Web Seminar):

This 90-minute web seminar provides strategies and techniques to help the call center management and supervisory team motivate frontline call center staff. Students will learn about basic motivational principles, recognition and reward strategies, and many proven techniques for motivating call center staff.

Dates: June 7, October 11

If your frontline staff members aren’t happy, your customers won’t be happy. With customer satisfaction depending on the quality of the agent/customer transaction, it’s critical to keep your staff for the long term and motivate them to perform well.

This session introduces several different motivational theories and presents dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy. You’ll hear about some creative contests and games you can use, as well as pick up some ideas on how to reward individuals and teams for meeting performance goals.
Seminar attendees will learn to:

- Identify supervisory strategies for providing guidance and support.
- Outline the principles of an effective reward and recognition system.
- Identify the important factors in implementing a new motivational program or contest.
- Describe the implications of using individual versus team rewards.
- Identify dozens of new ideas you can implement in your own center for improved performance and retention.

Price: $300

An unlimited number of students may attend via a single web/audio connection. The price for additional connections or sites is $150 for each additional connection for same seminar.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
06/07/2012 01:00 PM
10/11/2012 01:00 PM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122