Mastery Certification Exam
Quality Assurance

Students completing courses in The Call Center School's Call Center Quality Assurance curriculum are eligible to test for Mastery Certification.

The exam covers course content from these six core courses:
1 - Building a Quality Form I
2 - Building a Quality Form II
3 - Defining Call Standards
4 - Calibration Corner
5 - Basics of Call Coaching
6 - Making the Most of QM Tools


Students take the open-book exam online in a proctored, secure environment. A score of 80% or higher earns Mastery Certification in Workforce Management.

A Mastery Certificate (suitable for framing) will be mailed within 10 days of successful completion of the mastery exam.