Dollars and Sense: Basics of Finance for Today's Call Center Professionals (Web Seminar):
This 90-minute web seminar provides an overview of financial concepts like budgeting components, reading financial statements, developing capital requests, and evaluating cost-justification of purchases by calculating payback period and return on investment. This class will help call center professionals communicate with financial experts.
Planning and managing by the numbers is critical for any business and the call center is no different. Even though major financial decisions may be in the hands of the CFO, it’s important for call center management to understand the numbers and be able to communicate with the finance department or executive team with confidence.
In this session, you’ll learn key financial terms and how they apply in call center situations, along with how to develop both a capital budget request and an operating budget. We’ll discuss how to evaluate proposed investments in terms of ROI, payback period, and net present value calculations.
Learn how to “talk the financial talk” and attend your next finance meeting armed with confidence.
Seminar attendees will learn to:
- Define the terminology and calculations of primary financial measures.
- Identify the components of a capital investment request.
- Analyze lease versus purchase options for call center technology and services.
- Calculate and apply ROI, net present value, and payback period to aid financial decision-making.
Price: $300
An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.
This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
