First Class Phone Manners: The Musts of Telephone Best Practices (Web Seminar):

This 90-minute web seminar provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on each call.

Dates: May 31, September 27

For many organizations, the call center is the primary and perhaps the only means of communications with customers, so it’s important that we make each conversation count. It all begins with answering the phone properly, making a good first impression, and then advancing the conversation into a positive lasting impression.

In this session, you will learn to gain control of the call, ask effective questions, place calls on hold, transfer calls effectively, and close each call successfully.
The session will also provide best practices for creating voice mail greetings and leaving professional voice mail messages.
Seminar attendees will learn to:

- Identify the components of an effective opening and what not to do.
- Avoid the most common telephone etiquette problems and wording.
- Practice the recommended techniques for transferring callers or putting them on hold.
- Identify ways to effectively close the call to leave the customer with a positive impression.
- Recognize best practices when relying upon voice mail communications.

$300

An unlimited number of students may attend via a single web/audio connection. The price for additional connections or sites is $150 for each additional connection for same seminar.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
05/31/2012 10:00 AM
09/27/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122