Email Essentials: A Frontline Guide for Writing Effective Emails (Web Seminar):

This 90-minute web seminar provides best practices for written communications with customers. Students will learn to write clear, concise emails and avoid the most common grammar and punctuation errors in order to enhance customer communications.

Dates: February 23, June 21, October 18

An email interaction creates a lasting impression and a legally binding document between your company and the customer. Poor writing skills can undermine the company’s credibility. On the other hand, effective email communications can enhance image and build customer loyalty and retention.

Make sure your emails are free from grammatical errors, confusing wording, and unfriendly tones. This session will outline the steps to writing effective emails and will provide a template to follow for clear, concise communications. Students will also receive a practical checklist of wordings and practices to avoid.
Seminar attendees will learn to:

- Describe how email communications can enhance or damage a customer relationship.
- Define the components of an effective email opening.
- Write complete sentences in a clear, active voice.
- Avoid sentence fragments and improper grammar.
- Identify words and phrases that convey a personal tone.
- Outline commonly misspelled and misused -words.

Price: $300

An unlimited number of students may attend via a single web/audio connection. The price for additional connections or sites is $150 for each additional connection for same seminar.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
06/21/2012 10:00 AM
10/18/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122