Frontline Fundamentals Web Seminar Program for Call Centers

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Frontline Fundamentals - 3-Part Phone Skills Package (e-Learning):
This self-paced, 9 module e-Learning program provides the fundamentals of telephone and customer service skills. The 3-part program includes: First Class Phone Manners, Power Phrasing, and Tyrant Turnaround.

Polish the skills of your frontline agents with these three telephone skills programs (3-modules per course):

Course 1: First Class Phone Manners: The Absolute Musts of Telephone Best Practices
Course 2: Power Phrasing: Winning Words for Effective Communications
Course 3: Tyrant Turnaround: Going from Difficult to Delighted Callers

Students can learn at their own pace with this online program.

Students will learn to:
- Identify the musts of telephone etiquette.
- Perform a message makeover by choosing better words in customer communications.
- Construct strategies for dealing with a wide range of difficult callers.

Price: $150 (Single-user, 30-day licenses)

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122

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Consulting

Certification

Frontline Fundamentals - 3-Part Phone Skills Package (e-Learning):
This self-paced, 9 module e-Learning program provides the fundamentals of telephone and customer service skills. The 3-part program includes: First Class Phone Manners, Power Phrasing, and Tyrant Turnaround.

Category Navigation:

Consulting

Certification

Frontline Fundamentals - 3-Part Phone Skills Package (e-Learning): This self-paced, 9 module e-Learning program provides the fundamentals of telephone and customer service skills. The 3-part program includes: First Class Phone Manners, Power Phrasing, and Tyrant Turnaround.

Frontline Fundamentals - 3-Part Phone Skills Package (e-Learning):
This self-paced, 9 module e-Learning program provides the fundamentals of telephone and customer service skills. The 3-part program includes: First Class Phone Manners, Power Phrasing, and Tyrant Turnaround.