First Class Phone Manners Telephone Best Practices

We detected that your JavaScript seem to be disabled.

You must have JavaScript enabled in your browser to utilize the functionality of this website.

Category Navigation:

First Class Phone Manners (e-Learning):
This self-paced, 3 module e-Learning program provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on each call.

For many organizations, the call center is the primary and perhaps the only means of communications with customers, so it’s important that we make each conversation count. It all begins with answering the phone properly, making a good first impression, and then advancing the conversation into a positive lasting impression.

In this session, you will learn to gain control of the call, ask effective questions, place calls on hold, transfer calls effectively, and close each call successfully.

The session will also provide best practices for creating voice mail greetings and leaving professional voice mail messages.

Students will learn to:

- Identify the components of an effective opening and what not to do.
- Avoid the most common telephone etiquette problems and wording.
- Practice the recommended techniques for transferring callers or putting them on hold.
- Identify ways to effectively close the call to leave the customer with a positive impression.
- Recognize best practices when relying upon voice mail communications.

Price: $50 (Single-user, 30-day license)

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122

Category Navigation:

Consulting

Certification

First Class Phone Manners (e-Learning):
This self-paced, 3 module e-Learning program provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on each call.

Category Navigation:

Consulting

Certification

First Class Phone Manners (e-Learning): This self-paced, 3 module e-Learning program provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on each call.

First Class Phone Manners (e-Learning):
This self-paced, 3 module e-Learning program provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on each call.