Workforce Management - 2-Course Skill-Based Routing (web seminars):

This 2-course program provides essential knowledge and skills for making the most of Skill-Based Routing in the call center. These two courses include: Skill-Based Routing Design and Skill-Based Workforce Management Challenges

Learn to optimize the skill-based routing set-up in your call center with these two how-to seminars.

Course 1: Skill-Based Routing Design: Balancing Customer, Agent, and Center Needs
Course 2: Skill-Based Routing WFM Challenges: Forecasting and Scheduling for SBR Scenarios

Join The Call Center School for these seminars designed to provide the essential knowledge and skills for making the most of skill-based routing and scheduling.
Students will learn to:

- Optimize skill-based routing capabilities of today's ACD.
- Design routing plans so each call goes to best person to handle it.
- Match workforce forecasting and scheduling to your center's skill-based routing set-up.

Package Price: $550 for 2 seminars
(a $50 savings from single seminar price)

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122