The Power of One is a 35-page book in the Frontline Fundamentals series that is designed for call center employees.
It is an easy-to-read book that shows each call center employee the significant impact each can make on customer perceptions and retention as well as call center service and productivity. It also demonstrates the impact that each person has on speed of answer, efficiency, and cost in the call center.

This a book you’ll want in the hands of all your frontline staff!

Pricing: $6.95 per book
(plus tax and 12%shipping/handling in U.S.)

Buy multiple copies and save!
20 - 49 books @ $6.45 each
50 - 99 books @ $5.95 each
100 - 149 books @ $5.45 each
150 - 199 books @ $4.95 each
200+ books @ $4.45 each

Shipping is via US Postal Service first-class mail with delivery expected within 5-10 business days.

Please call us at 615-812-8400 if you require expedited or overnight shipping.

For International shipments, all of our books are offered on Amazon.com.