Communications for Workforce Management Professionals (web seminar):

This 90-minute web seminar provides an overview of techniques for improving communications skills with Agents, Supervisors, and Management about the Workforce Management process and its' value to the organization.

Dates: March 30, July 27, November 30

This session is all about ways to improve your communications, build stronger relationships and educate others about the WFM process and its value to the organization. Learn about four types of communication styles, how to identify your style and ways to adjust your communication to those who tend toward a different style. Hear about conflict management strategies to help you more effectively interact with all levels of call center professionals.
Students will learn to:

• Communicate the value and importance of WFM throughout the organization.
• Outline the steps of the WFM process in easy-to-understand language.
• Educate others about their role in the WFM process.
• Identify communications styles and techniques to maximize interactions.
• Describe conflict management strategies to improve WFM relationships with other groups.
07/27/2012 10:00 AM
11/30/2012 10:00 AM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122