Call Center Training - Telephone Sales
Many of today's call centers have evolved from providing only customer service to handling both service and sales. Most call centers are ill-equipped to make the most of the revenue opportunities hiding in customer calls. These classes cover the key elements of building a successful telephone sales program.
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2-Part Telephone Sales Curriculum (Web Seminars):
Get everyone on board with a customer service selling focused selling mindset and techniques for sales success. Learn the basics of how to make the most of sales opportunities, what to say at each stage of the sale to best support the customer and make the sale.
Selling Through Service: Increasing Revenues with Customer-Focused Selling (Web Seminar):
This 90-minute web seminar helps frontline staff get prepared for their role in customer-focused selling. Learn to overcome selling fears and get in the right mindset to maximize selling success.
Dates: March 1, July 12, October 25
Dates: March 1, July 12, October 25
Anatomy of a Sales Call: Four Steps to Successful Selling (Web Seminar):
This 90-minute web seminar outlines the four basic stages of a sales call. Learn how to engage the customer, discover basic customer needs, present solutions that benefit the customer, and gain commitment for next steps.
Dates: March 15, July 19, November 1
Dates: March 15, July 19, November 1
Sales Coaching for Supervisors: Techniques for Maximizing Sales (Web Seminar):
This 90-minute seminar outlines the essential steps and techniques for coaching in a telephone sales center. Learn how to coach to refine call behaviors that make the most of sales opportunities on every call.
Dates: March 22, July 26, November 15
Dates: March 22, July 26, November 15
Building a Sales Operation: Ten Essential Elements (Web Seminar):
This 90-minute seminar outlines the ten critical elements that must be in place to maximize telephone sales success. Hear about hiring strategies, training, performance measures, and incentive plans that support the call center’s selling strategy.
Dates: March 29, August 2, November 8
Dates: March 29, August 2, November 8
4-Part Telephone Sales Curriculum (Web Seminars):
Selling isn't just for sales reps anymore. Learn the basics of how to make the most of sales opportunities, what to say at each stage of the sale, how to coach and fine-tune sales behaviors along with creating a sales culture that contains all the the components for high-performance.
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