Call Center Training - Survey Workshop

Survey Workshop Web Seminar Series

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Survey Overview & Project Management (Web Seminar):
This 90-minute web seminar outlines the fundamentals of customer surveying. Learn the purpose of a survey project, types of surveys and when to use each one, how to write a statement of purpose and research objectives, and ensure project success.

2012 Dates Coming Soon!
Customer Surveying: 8-Course Program in Survey Design, Administration, and Analysis (Web Seminars):
This 8-course Customer Surveying seminar program taught by industry expert Fred Van Bennekom covers all phases of survey design, administration, and analysis.

July 12, 13, 19, 20, 26, 27, August 2 & 3, 2011
Advanced Survey Data Analysis (Web Seminar):
This 90-minute web seminar outlines the steps of proper data analysis one step further by determining meaningful trends and constructing a survey report.

2012 Dates Coming Soon!
Survey Data Analysis (Web Seminar):
This 90-minute web seminar outlines the steps of proper data analysis to make the most of survey results, including a review of statistical approaches to analyze trends.

2012 Dates Coming Soon!
Key Elements of Survey Administration (Web Seminar):
This 90-minute web seminar outlines the various ways to administer customer surveys and the advantages and disadvantages of each, including ways to minimize administration bias.

2012 Dates Coming Soon!
Survey Question Formats (Web Seminar):
This 90-minute web seminar outlines the process for writing survey questions that elicit responses in an effective way, including how to use various types of questions and scales.

2012 Dates Coming Soon!
Questionnaire Design Principles (Web Seminar):
This 90-minute web seminar outlines the process in questionnaire design that ensures validity in the survey instrument and eliminates survey bias.

2012 Dates Coming Soon!
Questionnaire Design Elements (Web Seminar):
This 90-minute web seminar outlines various design elements to be considered in questionnaire design, including survey attributes and design issues such as sequencing and branching.

2012 Dates Coming Soon!
The Questionnaire Design Process (Web Seminar):
This 90-minute web seminar outlines the critical components of an effective survey instrument, including preparation steps, types of survey questions, and how to use focus groups to identify best questions.

2012 Dates Coming Soon!
Advanced Survey Data Analysis (Recording):
This 90-minute seminar outlines the steps of proper data analysis one step further by determining meaningful trends and constructing a survey report.

This recording is available throughout 2012
Survey Data Analysis (Recording):
This 90-minute seminar outlines the steps of proper data analysis to make the most of survey results, including a review of statistical approaches to analyze trends.

This recording is available throughout 2012
Key Elements of Survey Administration (Recording):
This 90-minute seminar outlines the various ways to administer customer surveys and the advantages and disadvantages of each, including ways to minimize administration bias.

This recording is available throughout 2012
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The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122