Call Center Training - Call Center Supervision
Call Center Supervisor Web Seminar Series from The Call Center School
| Items 1 to 12 of 16 total | Show per page |
Finders Keepers: Proven Strategies for Staff Retention (Web Seminar):
This 90-minute web seminar outlines strategies to improve morale and retention of call center staff. Students will learn to calculate turnover rates and costs, and will identify fifteen strategies for devising a plan to reduce staff turnover in the call center.
Dates: February 23, June 21, October 25 - 2012
Dates: February 23, June 21, October 25 - 2012
Call Center Supervision - 12 Seminar Full Track plus Electives (web seminars):
This 12-seminar package includes all the topics in The Call Center School's Call Center Supervision curriculum plus the electives. Topics include the full array of call center operations and people management topics.
Sales Coaching for Supervisors: Techniques for Maximizing Sales (Web Seminar):
This 90-minute seminar outlines the essential steps and techniques for coaching in a telephone sales center. Learn how to coach to refine call behaviors that make the most of sales opportunities on every call.
Dates: March 22, July 26, November 15
Dates: March 22, July 26, November 15
Call Center Time Management: Budgeting a Supervisory Day (Web Seminar):
This 90-minute seminar outlines some basic time management principles and applies them to the challenges of supervising in a call center environment. Hear ways to accomplish the most important call center supervision tasks while minimizing the time-wasters.
Dates: March 1, June 28, November 1
Dates: March 1, June 28, November 1
Call Center Supervision: Essential Skills and Competencies (Web Seminar):
This 90-minute web seminar outlines the top ten competencies required for call center leaders and supervisors today. Learn what skills and knowledge are needed and how to plan a professional development route that ensures supervisory success.
Dates: May 3, September 6
Dates: May 3, September 6
Introduction to WFM: Understanding Call Center Staffing and Scheduling (Web Seminar):
This 90-minute web seminar provides an overview of workforce management for call center supervisors and managers. Students will learn about the challenges of workforce planning, the detailed steps of forecasting and scheduling, and the important concept of the Power of One in call center staffing.
Dates: March 15, July 12, November 8
Dates: March 15, July 12, November 8
Call Center Supervision - 3-Part Coaching Program (web seminars):
This 3-part web seminar package includes three topics from The Call Center School's Call Center Supervision curriculum. This 3-part Coaching Program includes Setting the Standards, Don't Know/Can't/Won't Model, and Performance Coaching.
Call Center Supervision - 10 Seminar Full Track (web seminars):
This 10-seminar package includes all the topics in The Call Center School's Call Center Supervision curriculum. Topics include the full array of call center operations and people management topics.
Introduction to Call Center Technologies: Understanding Call Center Technologies (Web Seminar):
This 90-minute web seminar provides an overview of today's call center technologies. Students will learn about call delivery technologies like ACD and IVR, as well as performance management tools like workforce management and quality monitoring.
Dates: April 5
Dates: April 5
Key Performance Indicators: Managing by the Numbers (Web Seminar):
This 90-minute web seminar outlines strategies for defining a performance measurement system, including how to identify the top twenty performance measures for your call center. Students will also learn how to translate top metrics into effective call center management reports.
Dates: March 22, July 19, November 15
Dates: March 22, July 19, November 15
Teamwork Template: Techiques for Building and Managing Teams (Web Seminar):
This 90-minute web seminar provides strategies for creating successful call center teams. Students will learn to define team structures and processes, organize successful team meetings, improve team communications, and deal with common team challenges in the call center workplace.
Dates: February 16, June 14, October 18
Dates: February 16, June 14, October 18
Motivation Marvels: 100 Ways to Improve Motivation and Morale (Web Seminar):
This 90-minute web seminar provides strategies and techniques to help the call center management and supervisory team motivate frontline call center staff. Students will learn about basic motivational principles, recognition and reward strategies, and many proven techniques for motivating call center staff.
Dates: June 7, October 11
Dates: June 7, October 11
| Items 1 to 12 of 16 total | Show per page |