Call Center Training - Customer Surveying Web Seminars
Survey Workshop Web Seminar Series
| Items 1 to 12 of 18 total | Show per page |
Survey Overview and Project Management (Recording):
This 90-minute seminar outlines the fundamentals of customer surveying. Learn the purpose of a survey project, types of surveys and when to use each one, how to write a statement of purpose and research objectives, and ensure project success.
This recording is available throughout 2012
This recording is available throughout 2012
Questionnaire Design Elements (Recording):
This 90-minute seminar outlines various design elements to be considered in questionnaire design, including survey attributes and design issues such as sequencing and branching.
This recording is available throughout 2012
This recording is available throughout 2012
The Questionnaire Design Process (Recording):
This 90-minute seminar outlines the critical components of an effective survey instrument, including preparation steps, types of survey questions, and how to use focus groups to identify best questions.
This recording is available throughout 2012
This recording is available throughout 2012
Questionnaire Design Principles (Recording):
This 90-minute seminar outlines the process in questionnaire design that ensures validity in the survey instrument and eliminates survey bias.
This recording is available throughout 2012
This recording is available throughout 2012
Survey Question Formats (Recording):
This 90-minute seminar outlines the process for writing survey questions that elicit responses in an effective way, including how to use various types of questions and scales.
This recording is available throughout 2012
This recording is available throughout 2012
Key Elements of Survey Administration (Recording):
This 90-minute seminar outlines the various ways to administer customer surveys and the advantages and disadvantages of each, including ways to minimize administration bias.
This recording is available throughout 2012
This recording is available throughout 2012
Survey Data Analysis (Recording):
This 90-minute seminar outlines the steps of proper data analysis to make the most of survey results, including a review of statistical approaches to analyze trends.
This recording is available throughout 2012
This recording is available throughout 2012
Advanced Survey Data Analysis (Recording):
This 90-minute seminar outlines the steps of proper data analysis one step further by determining meaningful trends and constructing a survey report.
This recording is available throughout 2012
This recording is available throughout 2012
Customer Surveying: 8-Course Program in Survey Design, Administration, and Analysis (Recordings):
This 8-course Customer Surveying seminar program taught by industry expert Fred Van Bennekom covers all phases of survey design, administration, and analysis.
This package of recordings is available throughout 2012
This package of recordings is available throughout 2012
Survey Overview & Project Management (Web Seminar):
This 90-minute web seminar outlines the fundamentals of customer surveying. Learn the purpose of a survey project, types of surveys and when to use each one, how to write a statement of purpose and research objectives, and ensure project success.
2012 Dates Coming Soon!
2012 Dates Coming Soon!
Questionnaire Design Elements (Web Seminar):
This 90-minute web seminar outlines various design elements to be considered in questionnaire design, including survey attributes and design issues such as sequencing and branching.
2012 Dates Coming Soon!
2012 Dates Coming Soon!
The Questionnaire Design Process (Web Seminar):
This 90-minute web seminar outlines the critical components of an effective survey instrument, including preparation steps, types of survey questions, and how to use focus groups to identify best questions.
2012 Dates Coming Soon!
2012 Dates Coming Soon!
| Items 1 to 12 of 18 total | Show per page |