Teamwork Template: Techiques for Building and Managing Teams (Web Seminar):

This 90-minute web seminar provides strategies for creating successful call center teams. Students will learn to define team structures and processes, organize successful team meetings, improve team communications, and deal with common team challenges in the call center workplace.

Dates: February 16, June 14, October 18

Most call center organizations are built around a team concept. In many centers these teams are no more than a group of people that happen to report to the same person, while in other centers, the team is an empowered, cohesive unit where each team member takes responsibility for the productivity and success of the group.

In this class, supervisors and team managers will learn how to create and build a successful team, beginning with team charters and assignments.

Team development will be discussed, including how to motivate team members to take on expanded roles and responsibilities.
Seminar attendees will learn to:

- Write a team charter to identify the team’s purpose and objectives.
- Organize a team matrix to outline member responsibilities and roles.
- Identify new skills that will be needed to be successful as a team member or leader.
- Describe ways to motivate individuals and the team as a whole.
- Identify the most effective communications techniques to ensure cohesiveness and productivity.

Price: $300

An unlimited number of students may attend via a single web/audio connection. The price for additional connections or sites is $150 for each additional connection for same seminar.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
06/14/2012 01:00 PM
10/18/2012 01:00 PM

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122