Call Center Supervision - 3-Part Coaching Program (web seminars):

This 3-part web seminar package includes three topics from The Call Center School's Call Center Supervision curriculum. This 3-part Coaching Program includes Setting the Standards, Don't Know/Can't/Won't Model, and Performance Coaching.

Call Center Supervision - 3-Part Coaching Program

Equip your call center supervisors with all the knowledge and skills they need to be successful at shaping the performance of their call center teams. The 3-part program includes:

Course 1: Setting the Standards: Defining Performance Expectations
Course 2: DCW Model: Diagnosing and Treating Performance Problems
Course 3: Performance Coaching: Techniques for Shaping Performance


Join The Call Center School for these practical, how-to seminars designed to fine-tune the performance of call center staff.
Students will learn to:

- Outline steps in a performance management model.
- Define objective performance standards.
- Diagnose performance problems using a performance management model.
- Identify best ways to reinforce desired performance.
- Outline best practices for performance coaching.

Price: $800 for 3-part program

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122