Call Center Supervision - 3-Part Coaching Program (e-Learning):

This self-paced, 9-module e-Learning program includes three topics from The Call Center School's Call Center Supervision curriculum. This 3-part Coaching Program includes Setting the Standards, Don't Know/Can't/Won't Model, and Performance Coaching.

Equip your call center supervisors with all the knowledge and skills they need to be successful at shaping the performance of their call center teams. The 3-part e-learning program includes (3 modules per course):

Course 1: Setting the Standards: Defining Performance Expectations
Course 2: DCW Model: Diagnosing and Treating Performance Problems
Course 3: Performance Coaching: Techniques for Shaping Performance



Students will learn to:

- Outline steps in a performance management model.
- Define objective performance standards.
- Diagnose performance problems using a performance management model.
- Identify best ways to reinforce desired performance.
- Outline best practices for performance coaching.

Price: $400 (Single-user, 30-day licenses)

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122