Quality Assurance - 6-Course Core Curriculum (web seminars):

This 6-seminar package includes all five core topics in the The Call Center School's Quality Assurance curriculum. Topics include: Building a Quality Form I/II Defining Call Standards, Calibration Corner, Basics of Call Coaching, and Making the Most of Quality Monitoring.

Learn to monitor and improve your customer communications with these 6 courses:

Course 1: Building a Quality Form I
Course 2: Building a Quality Form II
Course 3: Defining Call Standards
Course 4: Calibration Corner
Course 5: Basics of Call Coaching
Course 6: Making the Most of Quality Monitoring

Join The Call Center School for these practical, how-to seminars designed to fine-tune the interactions with your customers.

Take all six courses and take the mastery exam for Masters Certification in Quality Assurance from The Call Center School.
Students will learn to:
- Create quality forms and standards documents.
- Apply weighting and scoring that promotes desired behaviors.
- Learn how to conduct successful call calibration sessions.
- Learn the basics of call coaching.
- Describe the capabilities of today's quality monitoring technologies.

Price: $1,500 for 6 seminars
(a $300 savings over single seminar price)

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122