Quality Assurance - 9-Course Full Curriculum (web seminars):

This 9-seminar package includes all the topics in the The Call Center School's Quality Assurance curriculum. Topics include: Building a Quality Form Part I and Part II, Defining Call Standards, Calibration Corner, Basics of Call Coaching, Making the Most of Quality Monitoring, Satisfaction Guaranteed, Voice of the Customer, and Email Quality Monitoring.

Learn to monitor and improve your customer communications with these 9 courses:

Course 1: Building a Quality Form-Part I
Course 2: Building a Quality Form-Part II
Course 3: Defining Call Standards
Course 4: Calibration Corner
Course 5: Basics of Call Coaching
Course 6: Making the Most of Quality Monitoring
Course 7: Satisfaction Guaranteed
Course 8: Voice of the Customer
Course 9: Email Quality Monitoring


Join The Call Center School for these practical, how-to seminars designed to fine-tune the interactions with your customers.
Students will learn to:
- Create quality forms and standards documents.
- Apply weighting and scoring that promotes desired behaviors.
- Learn how to conduct successful call calibration sessions.
- Learn the basics of call coaching.
- Outline the process for creating and administering customer surveys.
- Develop a system for being the conduit for customer information to the enterprise.
- Learn how to monitor email correspondence for quality.

Price: $2,250 for 9 seminars

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122