Call Center Training - Operations/Business Management Books
Operations/Business Management Books
| 2 Item(s) | Show per page |
Call Center Staffing Book:
Call Center Staffing: The Complete Practical Guide to Workforce Management by Penny Reynolds is a 200-page book that takes the reader through the step-by-step process of forecasting workload, calculating staff, creating schedules, tracking daily performance, and managing by the numbers in a call center.
Business School Essentials Book:
Business School Essentials for Call Center Leaders by Maggie Klenke is a 248-page book designed to provide managers and leaders with the needed knowledge and skills to be successful in today's evolving call center environment. It applies business school basics to the world of call center operations.
| 2 Item(s) | Show per page |