Business Process Improvement: Six Sigma and Beyond (Web Seminar):

This 90-minute web seminar outlines the components of business process improvement, using today's popular Six Sigma approach as an example. Students will learn how to define projects, assess and measure current situation, identify solutions, and implement improvement plans.

Dates: April 26

Many different quality initiatives and business process improvement methodologies have come and gone over the years. This session presents one of the most popular and widely used process initiatives being used in the early 21st Century to improve customer satisfaction, improve operating efficiencies, and reduce errors in the workplace.

Six Sigma has gained favor as a smart way to manage a business or department and a process that uses facts and data to drive business solutions that ensure return on investment and customer satisfaction.

Whether your organization is planning a full-scale Six Sigma implementation or not, you’ll benefit from learning the basic steps of this business improvement process and how it applies to a variety of call center issues.
Seminar attendees will learn to:

- Define Six Sigma and other business improvement processesand their place in call centers today.
- Describe the process and tools that can be used to define business improvement projects.
- Identify ways to measure and analyze all types of customer and internal data.
- Describe alternatives for identifying potential solutions and doing a cost/benefit analysis of these options.
- Describe the process for implementing solutions and ensuring long-term success.

Price: $300

An unlimited number of students may attend via a single web/audio connection. Additional connections for the same seminar are available for $150 for each additional connection.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

*Web seminar times are posted as Central Time.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122