Upon completion of the Frontline Telephone Skills core training curriculum, take the online mastery exam to earn Mastery Certification in Frontline Telephone Skills from The Call Center School.
Mastery Certification Exam
Telephone Skills

Students completing courses in The Call Center School's Frontline Telephone Skills curriculum are eligible to test for Mastery Certification.

The exam covers course content from these three core courses:
1 – First Class Phone Manners
2 – Power Phrasing
3 – Tyrant Turnaround

Students take the open-book exam online in a proctored, secure environment. A score of 80% or higher earns Mastery Certification in Frontline Telephone Skills.

A Mastery Certificate (suitable for framing) will be mailed within 10 days of successful completion of the mastery exam.