Call Center Training - Frontline Fundamentals Books
Frontline Fundamentals Books
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The Power of One - Frontline Fundamentals Book:
The Power of One is an easy-to-read book that shows each call center employee the significant impact each can make on customer perceptions and call center operations.
Power Phrasing - Frontline Fundamentals Book:
Power Phrasing: Winning Words for Effective Telephone Communications is a 35-page Frontline Fundamentals book. It is designed as an easy-to-read guide to help call center staff make the best possible word choices for customer conversations.
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