Polish the skills of your frontline agents with these 9 seminars:
Course 1: The Power of One: The Difference One Agent Can Make
Course 2: World of Call Centers: An Operational Overview
Course 3: Vocal Makeover: Techniques for a Winning Voice
Course 4: First Class Phone Manners: The Absolute Musts of Telephone Best Practices
Course 5: Power Phrasing: Winning Words for Effective Communications
Course 6: Tyrant Turnaround: Going from Difficult to Delighted Callers
Course 7: Email Essentials: Frontline Guide for Writing Effective Emails
Course 8: Selling through Service: Increasing Revenues by Customer-Focused Selling
Course 9: Anatomy of a Sales Call: Four Steps to a Successful Setting
Join The Call Center School for these practical, how-to seminars designed to fine-tune the communications skills of call center staff.
Single seminar price is $300.
Attend all 9 courses for $2,250 and save $450.
Students will learn to:
- Identify the importance of a single agent in building customer relationships.
- Describe the role that agent adherence plays in call center service, occupancy, and cost.
- Fine-tune the seven vocal characteristics to improve communications effectiveness.
- Identify the musts of telephone etiquette.
- Perform a message makeover by choosing better words in customer communications.
- Construct strategies for dealing with a wide range of difficult callers.
- Build effective emails and overcome the most common email writing problems.
- Expand service skills to expand into a customer focused selling environment.
This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.
