Frontline Fundamentals - 6 Seminar Core Curriculum (web seminars):

This 6 course web seminar package includes all the topics in the core Frontline Fundamentals program. Topics include Power of One, World of Call Centers, Vocal Makeover, First-Class Phone Manners, Power Phrasing, and Tyrant Turnaround.

Polish the skills of your frontline agents with these 6 core seminar programs:

Course 1: The Power of One: The Difference One Agent Can Make
Course 2: World of Call Centers: An Operational Overview
Course 3: Vocal Makeover: Techniques for a Winning Voice
Course 4: First Class Phone Manners: The Absolute Musts of Telephone Best Practices
Course 5: Power Phrasing: Winning Words for Effective Communications
Course 6: Tyrant Turnaround: Going from Difficult to Delighted Callers

Join The Call Center School for these practical, how-to seminars designed to fine-tune the communications skills of call center staff.

Students will learn to:
- Identify the importance of a single agent in building customer relationships.
- Describe the role that agent adherence plays in call center service, occupancy, and cost.
- Fine-tune the seven vocal characteristics to improve communications effectiveness.
- Identify the musts of telephone etiquette.
- Perform a message makeover by choosing better words in customer communications.
- Construct strategies for dealing with a wide range of difficult callers.

Single seminar price is $300.
Attend all 6 courses for $1,500 and save $300.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122