Frontline Fundamentals - 3-Part Phone Skills Package (web seminars):

This 3-course web seminar package provides the fundamentals of telephone and customer service skills. The 3-part program includes: First Class Phone Manners, Power Phrasing, and Tyrant Turnaround in three consecutive weeks.

Polish the skills of your frontline agents with these three telephone skills programs:

Course 1: First Class Phone Manners: The Absolute Musts of Telephone Best Practices
Course 2: Power Phrasing: Winning Words for Effective Communications
Course 3: Tyrant Turnaround: Going from Difficult to Delighted Callers

Join The Call Center School for these practical, how-to seminars designed to fine-tune the communications skills of call center staff.

Students will learn to:
- Identify the musts of telephone etiquette.
- Perform a message makeover by choosing better words in customer communications.
- Construct strategies for dealing with a wide range of difficult callers.

Single seminar price is $300.
Attend all 3 courses for $800 and save $100.

This web seminar will be recorded and retained by The Call Center School, LLC. Your attendance constitutes permission for the recording of your voice and comments and The Call Center School’s right to use, distribute, and copy the recording, in whole or in part, in any form or media.

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122