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Business School Essentials
for Call Center Leaders
248 pages
$39.95
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Call Center Staffing:
The Complete Practical Guide to Workforce Management
197 pages
$39.95
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Call Center Supervision:
The Complete, Practical Guide to Managing Frontline Staff
228 pages
$39.95
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The Power of One
$5.95
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Power Phrasing:
Winning Words for Effective Telephone Communications
$5.95
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Workforce Management Expert Solutions: Best Practices from SWPP's Workforce Wizard Series
$19.95
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Call Center Management Overview and Applications
$19.95
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Strategies for Managing Call Center Personnel
$19.95
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Call Center Operations Management II
$19.95
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Leveraging Customer Relationships
$19.95
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