Join us for the comprehensive Customer Surveying Workshop Series -- a comprehensive look at customer satisfaction surveying from the first stages of planning a project, to developing a survey structure and questions, to administering the survey to analyzing and reporting on results.

The seminar series will be taught by industry expert, Dr. Fred Van Bennekom, author of Customer Surveying. The eight 90-minute web seminars will be delivered at 10am Central time on Tuesdays and Wednesdays starting in July. The seminars are highly interactive and in addition to expert instruction and insight, you'll have ample opportunity with Dr. Van Bennekom to ask questions as you plan your own survey project.

The eight courses are as follows:

July 12
Survey Overview & Project Management
July 13
Questionnaire Design Elements
July 19
The Questionnaire Design Process
July 20
Questionnaire Design Principles
July 26
Survey Question Formats
July 27
Key Elements of Survey Administration
August 2
Survey Data Analysis
August 3
Advanced Survey Data Analysis

Attend any single class, or purchase the 8-Class Bundle for a major savings.