Customer Surveying Workshop Series:
8-Course Program in Survey Design, Administration, and Analysis

Join us for the comprehensive Customer Surveying Workshop Series -- a comprehensive look at customer satisfaction surveying from the first stages of planning a project, to developing a survey structure and questions, to administering the survey to analyzing and reporting on results.

The seminar series will be taught by industry expert, Dr. Fred Van Bennekom, author of Customer Surveying. The eight 90-minute web seminars will be delivered at 10am Central time on Wednesdays and Thursdays throughout the month of August 2010. The seminars are highly interactive and in addition to expert instruction and insight, you'll have ample opportunity with Dr. Van Bennekom to ask questions as you plan your own survey project.

The eight courses are as follows:

August 4
Customer Surveying Overview
August 5
The Questionnaire Design Process
August 11
Questionnaire Design Elements
August 12
Questionnaire Design Principles
August 18
Survey Question Formats
August 19
Elements of Survey Administration
August 25
Survey Data Analysis
August 26
Advanced Survey Analysis

Attend any single class, or purchase the 8-Class Bundle for a major savings.