4-Part Telephone Sales Curriculum (e-Learning):

This self-paced, 12 module e-Learning program includes 2 Frontline and 2 Supervisory courses. Selling isn't just for sales reps anymore. Learn the basics of how to make the most of sales opportunities, what to say at each stage of the sale, how to coach and fine-tune sales behaviors along with creating a sales culture that contains all the the components for high-performance.

Many of today's call centers have evolved from providing only customer service to handling both service and sales. However, most call centers are ill-equipped to make the most of the revenue opportunities hiding in customer calls. The Call Center School can help your organization make the most of these sales opportunities and increase the effectiveness of your telephone selling program.

The 4 courses include: (3 modules per course)

Course 1: Selling Through Service
Course 2: Anatomy of a Sales Call
Course 3: Sales Coaching for Supervisors
Course 4: Building a Sales Operation
Students will learn:

- Identify various types of sales opportunities
- Position every sale from the customer's perspective
- Identify gaps in all four stages of a sales call and ways to direct change
- Reach the commitment level of the call and close the sale
- Identify traits of successful sales people
- Outline critical factors in a sales training curriculum
- Redesign the sales incentive plan to reward the right behaviors

Price: $400 (Single-user, 30-day licenses)

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122