2-Part Telephone Sales Curriculum (e-Learning):

This self-paced, 6-module e-Learning program includes 2 Frontline courses. Get everyone on board with a customer service focused selling mindset and techniques for sales success. Learn the basics of how to make the most of sales opportunities, what to say at each stage of the sale to best support the customer and make the sale.

Customer service agents need to be well-rounded server and sales representatives in today's market. These two sessions will provide the basic of how to make the most of inbound sales opportunities in both pure sales and service/sales environments. Students will learn how to identify customer needs, present a solution and reach a commitments that is a win-win scenario for the center and the customer.

These 2 courses include: (3 modules per course)

Course 1: Selling Through Service
Course 2: Anatomy of a Sales Call

The Call Center School can help your organization make the most of these sales opportunities. Increase the effectiveness of your telephone selling program with Selling Through Service and Anatomy of a Sales Call for frontline staff.

Attendees will learn:

- Identify various types of sales opportunities
- Position every sale from the customer's perspective
- Identify gaps in all four stages of a sales call and ways to direct change
- Reach the commitment level of the call and close the sale

Price: $100 (Single-user, 30-day licenses)

The Call Center School
568 Grant Highway
Lebanon, TN 37090
phone: 615-812-8400
fax: 866-452-2122